Privacy Policy

Last updated: 15 Jan, 2025

This Privacy Policy describes how Gracerobe (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gracerobe.pk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

·       Basic contact details including your name, address, phone number, and email.

·       Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

·       Account information including your username, password, and security questions.

·       Shopping information including the items you view, put in your cart, or add to your wishlist.

·       Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

·       Companies who support our Site and Services, such as Shopify.

·       Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, “Third Party Websites and Links.”

How We Use Your Personal Information

1.     Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, and arrange for shipping or returns.

2.     Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing emails, text messages, or postal mail, and to show advertisements for products or services.

3.     Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

4.     Communicating with You: We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies to enhance your experience, run analytics, and tailor advertisements. You can manage your Cookies through your browser settings. However, blocking Cookies may impact the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

·       Vendors or third parties performing services on our behalf.

·       Business and marketing partners.

·       Affiliates within our corporate group.

·       Legal authorities, in compliance with applicable laws.

·       In connection with business transactions such as mergers or bankruptcy.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We use reasonable security measures to protect your personal information. However, no system is completely secure. Retention of your personal information will depend on the purpose of its collection and legal requirements.

Your Rights and Choices

Depending on your location, you may have rights such as:

·       Accessing or correcting your personal information.

·       Requesting deletion or transfer of your data.

·       Opting out of targeted advertising or data sharing.

·       Withdrawing consent for data processing.

To exercise these rights, contact us using the details below. Verification may be required.

Complaints

If you have complaints, contact us. If unsatisfied, you may lodge complaints with local data protection authorities.

Contact

If you have questions or would like to exercise your rights, contact us at:

Phone: 0301-2015444 Email: gracerobeofficial@gmail.com Address: Gracerobe Main Lahore Road Gaggoo Mandi Tehsil Burewala, 61000, Pakistan.